Refund policy
RETURN POLICY
Our return policy lasts 15 days. If more than 15 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition in which you received it. It must also be in its original packaging.
All merchandise returned to The Light Home must be in its original packaging and include all original items that accompanied the merchandise. If the original packaging is unavailable, please pack the item securely using a replacement box and appropriate packaging to ensure that it is well protected.
The return address may vary depending on the product and will be included on the return label.
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase directly back to the manufacturer.
Purchases made during a promotional sale are final and cannot be refunded or returned unless the product has a manufacturer defect.
REFUNDS
Once your returned item has been received and inspected, we will send you an email confirming its receipt. We will also notify you whether your refund has been approved or rejected.
If approved, your refund will be processed and automatically applied to your credit card or original payment method within three days.
LATE OR MISSING REFUNDS
If you have not received your refund, please check your bank account again. Then contact your credit card company, as it may take some time before the refund is officially posted.
Next, contact your bank. Refunds may be subject to processing time before they are posted.
If you have completed these steps and still have not received your refund, please contact us at: contact.theshome@gmail.com.
RETURN SHIPPING
You are responsible for paying the shipping costs associated with returning your item. Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
The time required for an exchanged product to reach you may vary depending on your location.